Agent Terms & Conditions for Customers

Name: Comfy Workers
Address: Bedford Heights, Brickhill Drive, Bedford, MK41 7PH, UK
Telephone: +1 0330 223 1412
Price range: $

Comfy Workers Limited is incorporated and registered in England and Wales with Company Number 13044402, whose registered office and trading address is at Bedford Heights, Brickhill Drive, Bedford, MK41 7PH (We, Us or Our). Our VAT number is GB395262961 and We operate the website www.comfyworkers.com (the Website). To contact Us, telephone our customer service team on 0330 2231412 or email Us at [email protected].
You, the Customer (as set out in Your booking), wish to make a booking with an accommodation provider introduced by Us (Host) for the provision of short term accommodation for the contractor workforce. In making this booking for You, We are acting as a disclosed agent on behalf of the Host.
When making a booking with Us, We are acting as the disclosed agent of the Host only. We are not responsible for the supply of the accommodation itself, which is supplied to You by the Host. Your booking is directly between You and the Host and We are not a party to it and we make no warranty or representation in connection with the accommodation in any way whatsoever. Your booking may be subject to additional Host Conditions of Stay (the Host House Rules). In some instances the services which make up Your booking are provided by independent suppliers where those suppliers, including Hosts, may provide services in accordance with their own terms and conditions. We make no warranties or representations in respect of the services that these third parties provide.
We may provide Services to you (such as our Marketplace Service Fee), which will be our responsibility. Where this is the case, this will be confirmed with you separately.
These terms and conditions (Terms), together with the Host House Rules apply to all bookings made with a Host using Our Website or made by Our employees by any other means (together, Your booking and these Terms (which shall include the cancellation policy selected by the Host and outlined in these Terms), constitute the entire agreement made between us (Agreement)). These Terms shall apply to all bookings made by You. We require all bookings to be made from corporate email addresses or, where personal email addresses are used, we require you to advise us in writing prior to booking should you be acting as a consumer. You shall use all reasonable endeavours to make sure that you provide us with accurate and complete information when making a booking at all times. If You are making a booking as a consumer please contact Us for any additional terms which may apply. Please read these Terms carefully. By booking through Us, You agree to be bound by the Agreement.
These Terms apply to the exclusion of any other terms that You may seek to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing.
This Agreement is the entire agreement between You and Us in relation to its subject matter. You acknowledge that You have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Agreement.
To make a booking via Our website, You will need to create an account with Us, providing accurate and complete information, contact details and bank details. You agree to do this. The individual making the booking on Your behalf must be over 18 and authorised to make the booking on the basis of this Agreement on behalf of the Customer and all guests under the booking. We shall undertake appropriate Customer and guest identity verification checks and credit checks from time to time, using a third party provider which, and at the Commencement Date (as defined in clause 8 below). Such third party provider will require You to enter into additional terms which are available on request. No additional guests (over and above those included in your express booking) shall be allowed except in accordance with the terms of this clause 7. In circumstances where you require additional guests you must bring the additional details to our immediate attention, if additional guests are allowed and agreed then they shall be subject for the avoidance of doubt to new, separate and additional charges. We shall accept any such additional guests and bookings at our sole discretion. Any such additional guests and bookings as are allowed by Us shall be subject to new, separate and additional charges.
After You make an enquiry with Us, You will receive an email from Us acknowledging that We have received it and we shall provide a booking reference, but please note that this does not mean that Your booking has been accepted. Acceptance of Your booking takes place when We, on the Host’s behalf, send an email to You with a link to Our Website where You accept the booking, at which point and on which date (Commencement Date) the Agreement between You and the Host will come into existence and at no other time. This Agreement and the Host House Rules constitute the entire agreements between the parties and shall supersede, extinguish and replace all prior agreements, assurances, promises, understandings, whether oral or written relating to your booking. Once the Host has accepted and you have accepted, We will confirm Your booking by email. The Booking Confirmation shall be sent to You to the email address which You entered/provided at the time of Your enquiry. Please check all spam filtering to ensure that the Booking Confirmation reaches You. For the avoidance of doubt, whether or not a booking is accepted is entirely at the Host’s discretion
Please check Your Booking Confirmation carefully as soon as you receive it. Contact Us immediately if any information on the Booking Confirmation appears to be incorrect or incomplete as it may not be possible to make changes later.
When placing a Booking (including any Booking related to additional guests or extended stays), You agree to pay the full cost of the Host’s Accommodation, inclusive of: non refundable service fees, applicable taxes, bank charges, transaction or conversion fees, and exchange rate differences. A security deposit may also be required, as outlined in clause 18. For Bookings of one month or less, full payment — including any security deposit — must be made in accordance with the payment schedule on Your Payment Request Statement and due 7 days prior to the start of the relevant payment period, and in any event prior to check-in. For Bookings exceeding one month, payments are due monthly, with each instalment payable 7 days prior to the start of the relevant payment period, or immediately if the Booking is made fewer than 7 days before check-in.
Payment terms and credit limits are available subject to eligibility through a third party. We do not have control to extend credit beyond the limit they offer, and limits are subject to change based on the financial profile of your company. If the outstanding balance of Payment Request Statements on deferred payments exceeds your credit limit, Payment Request Statements will be required to be paid upfront per the standard payment terms.
Where payment is not made in full in cleared funds by the dates set out here or in the payment schedule or Payment Request Statement (as applicable) then Your Host may cancel Your booking(s) without notice. You may not be permitted by the Host to use the booked accommodation and check-in information will not be released to you. You shall also be liable for any cancellation fee, additional guest fees, reduced refund or additional charges like no-show fees in line with the accommodation Host’s cancellation policy, for which further information can be found in clause 24 of this Agreement.
If You fail to make a payment due to Us or the Host as applicable under this Agreement by the due date, then, without limiting Our remedies under this Agreement, You shall pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgement. Interest under this clause will accrue each day at 4% a year above the Bank of England's base rate from time to time, but at 4% a year for any period when that base rate is below 0%. You shall, in addition, pay to Us any fees, costs or expenses of collection We may reasonably incur in respect of any overdue sums.
The arrangements for invoicing for the Accommodation are as follows:
● An invoice for the Accommodation will be issued by, or on behalf of, the Host.
● You will receive a Payment Request Statement from Us which will contain the necessary information within the Host’s invoice. This Payment Request will be aligned with HMRC’s agreed policy within its hotel billback guidance. We are unable to issue invoices ourselves as we are not the principal supplier (and if we were to be so, input VAT would be irrecoverable due to the special TOMS rules for accommodation). Under the hotel billback arrangement, it is not typical practice to pass every invoice through and this is accepted by HMRC.
● VAT, where applicable, will be shown on the Payment Request Statement. You administer the input VAT in your accounting software like you would an invoice, and this may be recoverable subject to the normal VAT recovery rules, which it is Your responsibility to confirm.
● The Host’s invoice for the accommodation will remain on our files should you or HMRC require the separate invoice documentation.
Payments shall be made by bank transfer unless We otherwise agree which shall be at our sole discretion
In instances where card payments are required a 2% handling charge may be applied where it is permissible for Us to do so. We may use a third party payment processor, such as Stripe.
In instances where Payment Request Statements are issued with payment terms, deferred payments or under a trade account or billing account, extending credit is solely at the discretion of our third party credit provider (who will be the payment processor, and subject to their own terms and conditions).
As the person making the booking, You, the Customer, are responsible for the actions and behaviour of all guests. Where payment of a company security deposit is required by the Host, We will take such deposit from You as provided by this clause. If you are making a booking for the first time, a £500.00 security deposit will be required as a minimum, with the option of requesting more at our sole discretion which will be added to your first issued Payment Request Statement. For existing clients for whom we do not hold at least £500.00 as a security deposit, we will require an additional payment so that the security deposit is at least £500.00, which will be added to the next issued Payment Request Statement. In both cases, we will hold the deposit for a period of 7 days from the agreed check out date and time, or longer if there is a report of loss or damage to the accommodation in accordance with clause 22. If You have no further accommodation requirements and wish for the Security Deposit to be returned, You should inform Us 48 hours after your last check out, and providing that there are no damages reported, unpaid Accommodation Fees or deductions from your stay it shall be returned to you within 7 business days. For the avoidance of doubt, You shall be liable to the Host for any and all loss or damage of whatever nature (whether accidental, malicious or otherwise) caused by You or Your guests.
Hosts are required to report any loss or damage to the accommodation caused by You and/or Your guests within 48 hours of the agreed check out date. Where any such loss or damage is notified to Us as being caused by You or Your guests, We will verify such loss or damage with the Host. In order to recompense the Host for all such loss or damage incurred and our costs and expenses in dealing with the same on behalf of the Host, a request for all verified loss and damage, costs and expenses, will be sent to You via a Payment Request Statement , over and above the amount of any security deposit. You shall pay the amount within such Payment Request Statement within 7 days of the date of the Payment Request Statement. Where You fail to do so, without prejudice to Our other rights and remedies against You, We will deduct the amount of such loss or damage, costs and expenses from any security deposit still held on check out (please note that you will be responsible for the deficit of the value of the loss or damage over and above the sum of the security deposit). Note that advanced protection is only available (where taken out) once per booking.
You are responsible for ensuring that Your VAT registration status and VAT registration number are accurate and up to date. We may rely on the VAT registration details provided by You when determining the applicable VAT treatment and shall not be liable for any VAT, penalties, or interest arising as a result of incorrect or incomplete information provided by You.
We will not necessarily supply Services to You. Where We supply services to You (including but not limited to our Marketplace Service Fee), such services shall be treated as supplied for VAT purposes; under the applicable VAT treatment (including standard rate and reverse charge mechanisms). In such circumstances, We shall charge VAT appropriately on services. Where our Services fall outside the scope of UK VAT, You shall be responsible for assessing and accounting for any VAT due accurately in your country of establishment. Where a valid VAT registration number is not provided, We reserve the right to charge VAT at the applicable rate.
As concerns reported loss and/or damage you are obliged to notify us in writing of any loss and/or damage on arrival or caused within 24 hours of said loss and/or damage occurring setting out sufficient and appropriate details of us to be able to assess the loss and/or damage, and evidence that this was there on arrival to avoid future uncertainty on cause or claims against You.
If You and/or Your guests are victims of criminal offences including (but not limited to) theft, damage to your property or your vehicle being broken into, You must report this to the Police and obtain a crime reference number.
The Host’s selected cancellation policy, which You receive and accept as part of the booking shall be in force immediately on Booking Confirmation and operate between You and the Host. If You or any of Your guests cancel a booking or do not use or occupy the accommodation, any cancellation fee and any refund will depend on the Host’s cancellation policy. All cancellations will need to be requested by You to us on email/phone and/or then confirmed on our Website (www.comfyworkers.com and any other domain name used by Us for the promotion of Our business, including any mobile application or alternative owned listing formats made available by Us). No other cancellation requests shall be accepted by Us on behalf of the Host. Once We receive a cancellation request from You, We will email relevant details of the cancellation to You such as any cancellation fees due as required by the Host. The cancellation will only be effective once you confirm acceptance of this email and or eSign through our portal. You shall be liable for any additional payments in the event of any cancellation or no-show in accordance with the Host’s cancellation policy. In the event a refund is due to You, we will endeavour to process such refund within 7 days from the date of cancellation, subject to the receipt of funds from the Host. To avoid doubt, the refund liability is of the Host and We act only as a processor in administering this.
Where any act or event beyond Your or the Host’s reasonable control arises (which may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, pandemic or epidemic, government control or other action, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside) that affects Your booking or the performance of Your or the Host’s obligations (as applicable) the Host House Rules shall take precedence over anything in this Agreement.
We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from the provision, booking of, travel to and from, or stay in the Host’s accommodation made in Your booking.
Please note, We cannot accept responsibility for any services which do not form part of Our Agreement with You. Your Host is responsible for the accommodation under Your booking with the Host and for any additional services or facilities which any Host agrees to provide for You. Whilst We endeavour to ensure that all accommodation, services and facilities booked by You shall be as described, We shall not be liable to You where they are not.
Nothing in the Agreement limits Our or the Host’s liability for death or personal injury caused by negligence or fraud or fraudulent misrepresentation or breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 or any other liability which cannot be limited or excluded by law. To the extent permitted by applicable law.
We will only be liable to You for any damages, costs, losses, expenses or other sums incurred as a direct result of Our failure to perform Our services under this Agreement;
We will not be liable to You for indirect loss or damage, loss of profits, loss of chance, loss of sales or business or business opportunity, savings, loss of damage to goodwill or consequential loss;
We will not be liable for any damages, costs, losses or expenses or other sum(s) of any description (i) which on the basis of the information given to Us by You concerning Your booking prior to Our accepting it, We could not have foreseen You would suffer or incur if We breached our Agreement with You or (ii) which did not result from any breach of Agreement or other fault by Us or, where We are responsible for them, Our suppliers and subcontractors;
We will not be liable for any business losses or loss of profits, whether direct or indirect;
Our liability and the liability of any Host, whether for one event or a series of connected events, shall be limited to the cost of Your applicable booking as set out in Your Booking Confirmation.
Neither party shall be in breach of this Agreement nor be liable for any delay in performing or failure to perform any of its obligations under this Agreement if such delay or failure result from events, circumstances or causes beyond its reasonable control. If the force majeure affects the performance of the Agreement then the party that is subject to force majeure shall promptly notify the other party and submit to the other party a sufficient and valid proof of force majeure within a reasonable period after the end of force majeure. Otherwise the corresponding liability shall not be waived.
We may at any time assign or deal in any manner with any or all of our rights under this Agreement. You shall not assign, transfer, charge, subcontract or delegate or deal in any other manner with any of your rights owed to us under this Agreement.
We take no responsibility for false or misleading advertising by the Host and other third party content on our Website (www.comfyworkers.com, and any other domain name used by Us for the promotion of Our business, including any mobile application or alternative owned listing formats made available by Us). In instances relating to bookings, all information held on the accommodation is visible to You in advance of booking and as such sold with visibility. We will use all reasonable endeavours to ensure that We will not host any unlawful information and We will act expeditiously to remove or disable any such information upon becoming aware of the same. We take no responsibility for false or misleading third party data regarding the geographical location and the distances to and from the accommodation. It is Your responsibility to conduct Your own due diligence in relation to the location of the accommodation and the safety and security of its surrounding area, and the available travel routes and travel links.
You agree to ensure that at all times all correspondence that concerns the accommodation and your stay is communicated directly to Us at all times (and never to the Host under any circumstances), including reporting any complaints or issues with the accommodation.
If You have a query or complaint regarding a Host or accommodation, please contact Our customer service team at [email protected]. We will endeavour to respond and mediate the situation, however, We will not be liable or responsible for doing so. If You vacate the property early due to any issues with the accommodation and without informing Us or allowing us to assess the situation or resolve it, We may not be able to assist you in attaining a full or partial refund from the Host. Any complaints about the accommodation, including any notifications of loss or damage, must be reported to Us within 24 hours of Your check-in to the accommodation or, if later, within 24 hours of any loss, damage or issue occurring. If Your check in is delayed, You must inform us of Your revised check in date.
If You have a query or complaint regarding any terms of this Agreement, please contact our customer service team at [email protected]. We will endeavour to respond to your query or complaint within a reasonable period.
We operate call monitoring and recording as part of Our continuing effort to ensure You receive the highest service standards, We may monitor and record Your call for training purposes.
We may, where We have good reason, stop you from placing orders with Us at any time.
If you are placing a booking from any countries listed in the FATF lists on jurisdictions under increased monitoring and high-risk jurisdictions, you may be subject to a call for action, this must be declared prior to confirmation of a booking.
As the person making the booking, You are responsible for obtaining the permission of Your guests before providing Us with their personal data. We are required to gather certain personal data about Customers and guests for the purposes of satisfying operational and legal obligations. We will only collect and process Customer and Guest personal data as set out in our Privacy Policy, and in compliance with our obligations under the Data Protection Act 2018 and the UK GDPR.
From time to time We may offer additional services to You in Our own name, not as a disclosed agent for the Host. Where We do so, We will agree with You any additional terms on which such additional services shall be supplied, including any applicable payment terms.
You shall not circumvent Us, in any way in which We may be directly or indirectly negatively commercially affected. You agree not to contact, initiate contact, or attempt to do business, at any time for any purpose, either directly or indirectly, with any Host, employees, agents or other related parties of any Host introduced by Us for the purpose of circumventing, the result of which shall be to prevent Us from realising a profit, fees, or otherwise, without Our specific written approval. Where such approval is given, in Our sole discretion, it shall be given in writing on a case-by-case basis. This shall apply 12 full months after the last check-out date within our platform or deregistration, whichever is later. If such circumvention shall occur, You will pay to Us a fee that is equal to the commission or fee We would have realised in such a transaction, plus any costs, losses or expenses We incur on enforcement. To avoid uncertainty or doubt, this applies not only to bookings, but is inclusive of, but not limited to any prospective business opportunity, contact or information directly introduced or disclosed to You by Us.
If you abuse or harass our staff, we reserve the right to terminate this Agreement. If we choose to do so, you may lose any security deposit we hold. We also reserve the right to disallow You from using our booking platform in the future.
This Agreement shall be governed by and construed in accordance with the laws of England and Wales and the parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

Signed

Director

Greg Dorban

Date

11/06/2026