Bluewater Collection Grand | 2 BR | Sleeps 4

Modern 2-Bed Apartment | 2 King Beds | Games Room & Workspace | Ideal for Business & Leisure

Welcome to our stylish and comfortable apartment, perfectly located for both business travellers and holidaymakers visiting Gravesend and the wider Kent area. Featuring two spacious bedrooms with luxurious king-size beds, a fully equipped kitchen, comfortable living space, dedicated workspaces, and access to fantastic on-site amenities, this apartment offers everything needed for a relaxing and productive stay.

Whether you’re visiting for work, relocating, or exploring Kent, you’ll enjoy a comfortable home-from-home experience with modern furnishings and excellent transport connections.

?️ Bedrooms

* Bedroom 1 – King-size bed
* Bedroom 2 – King-size bed
* Fresh hotel-quality linen and towels provided
* Comfortable mattresses for a restful night’s sleep

? On-Site Amenities

* Access to a communal games room
* Dedicated co-working and workspace areas
* Ideal for remote workers and business travellers
* Modern communal facilities within the development

?️ Restaurants & Dining

* Gravesend Town Centre Restaurants – 5 mins
* The Rum Puncheon Pub & Restaurant – 6 mins
* Harvester Gravesend – 8 mins
* Shapla Indian Restaurant – 5 mins
* Nando’s Gravesend – 8 mins

? Shops & Essentials

* Gravesend Town Centre – 5 mins
* St George’s Shopping Centre – 5 mins
* Tesco Superstore – 6 mins
* Sainsbury’s Local – 5 mins
* Convenience stores and cafés nearby – 2-5 mins

? Business & Work Locations

* Gravesend Business Centre – 6 mins
* Ebbsfleet International Business District – 10 mins
* Bluewater Business & Retail Hub – 15 mins
* Tilbury Docks – 20 mins
* Dartford Business Park – 15 mins

? Things To Do

* Gravesend Promenade & Riverside Leisure Area – 5 mins
* Cyclopark Activity Centre – 8 mins
* Shorne Woods Country Park – 12 mins
* Bluewater Shopping Centre – 15 mins
* Historic Rochester & Cathedral – 20 mins

? Transport Links

* Gravesend Railway Station – 5 mins
* Ebbsfleet International Station – 10 mins
* Bluewater Shopping Centre – 15 mins
* Dartford Crossing – 15 mins
* Central London via High-Speed Rail – approximately 25 mins

✨ Whether you’re travelling for business, working remotely, visiting family, or enjoying a break in Kent, our modern apartment provides the perfect blend of comfort, convenience, and connectivity.

Private access and self check in - Enjoy the entire property on your stay!

We’re Here for You:
Your comfort is our priority. We are committed to making your stay enjoyable and stress-free.

Welcome — Everything You Need for a Great Stay
We're genuinely glad to have you. Before you arrive, here's the honest, important stuff — because every great stay comes with a little housekeeping, and we'd rather you knew it all up front than discovered it later. We're the property management team looking after your stay, and we'd rather be straight with you than leave anything to guesswork — so here's the practical side, kept clear and simple.
One thing to know from the start: every property we manage is someone's home — often a place they care deeply about. Treat it as you'd want a guest to treat yours, and you and the next guest will both have a brilliant stay. That's really all we ask.
Right — let's get you sorted.

1. ? Your Guest Portal — Start Here
Before your stay, you'll receive a personalised welcome message with access to your Guest Portal. Think of it as your digital concierge: it has your access codes, WiFi details, check-in steps, and local recommendations all in one place.

Please open your welcome message and find your Guest Portal before your arrival day — a few minutes now means a seamless arrival later.
Access codes are released through the portal once your quick verification is complete.
? The portal also has handy guides — including step-by-step help for the heating and induction hob. If something isn't behaving, the Guides section is the fastest way to an answer.

We run all our homes on self check-in — no reception desk, no waiting around for a key handover. It's your space from the moment you arrive.

2. ? Keys & the Lockbox — Please Read This One
Keys cause more avoidable charges than anything else, so here's the deal, plainly:

On arrival, your keys are in the lockbox — your portal tells you exactly where and how.
On check-out, return the keys to the same lockbox. Please don't leave them inside the property.
? Keys left inside the property mean we're locked out and need a call-out to recover them — sometimes these are restricted security keys that can't simply be re-cut. The recovery cost — typically £150, in line with average locksmith call-out rates — is charged via Airbnb as a valid charge.
If you're locked out or lose a key, don't panic — we can arrange a call-out to help. The cost of this is typically £150 (the average locksmith/call-out rate) and is charged accordingly. Everyone checking in is an adult, so we ask you to keep keys safe; we're always happy to help, but we can't absorb the cost when a key is lost.

Keep the keys with you, return them to the lockbox, and this section never applies to you. Easy. ?

3. ? Check-In & Check-Out

Check-in: from 16:00
Check-out: by 10:00

Need a little more time either side? Early check-in and late check-out can sometimes be arranged — request it through your Guest Portal. It's subject to availability, confirmed only once our cleaning team gives the green light, and confirmed once payment is made through the portal. Until you hear back from us, the standard times stand.

4. ✅ Before You Check Out — Quick Checklist
A 60-second list to make check-out painless:

?️ Take rubbish out to the correct bins
? Return all keys to the lockbox (not inside the property)
? Close windows and lock the door
? Leave the place tidy — no need to deep clean, just as you'd hope to find it

Nail those four and you're done — thank you! ?

5. ? Getting Help — and What Counts as an Emergency
Our support team is here for you 09:00–22:00 daily. Your Guest Portal has a contact number for messages and enquiries, plus an automated line to get quick answers to common questions any time.

General enquiries (and most things, honestly) are handled during office hours — so where you can, please complete check-in and verification before 22:00.
Genuine emergencies don't wait for office hours. For anything involving fire, gas, flooding, or your immediate safety, always call the emergency services first (999). For urgent property issues like a lockout, use the call-out option above — we've got you.

We'll always troubleshoot with you remotely first; it's usually the quickest fix.

6. ?️ Making Yourself at Home (It's Self-Catering, Not a Hotel)
We give you a comfortable, independent base — fresh linen and towels are all set for you. What we don't stock is the hotel-style extras, so a quick heads-up so you can come prepared:

☕ No food, drinks or condiments — tea, coffee, sugar, milk, salt, oils and the like. Pop to the local shop or bring your favourites.
? No toiletries or consumables — shower gel, shampoo, soap, dishwasher tablets. For hygiene and consistency we leave these to you.

It's a small bit of prep that makes the place truly yours for your stay. ?

7. ?️ Beds & Bedding
Your beds are made up and ready. A couple of things on sofa beds:

Where a home has a sofa bed, we make it up automatically only when the booking is at full guest capacity.
If you're not at full capacity but plan to use the sofa bed, just request the extra bedding in advance through your portal — otherwise we'll assume the standard beds are all you need.
A call-out for unrequested extra bedding may carry a charge of up to £50, and call-outs can't be made after 21:00 (we'll sort it the next morning). Requesting ahead avoids all of this.


8. ? Parking
A quick one that saves disappointment on arrival:

Parking is only included if the listing explicitly says so. If it doesn't mention parking, please assume there's none reserved for you.
We're always happy to share nearby parking recommendations, but anything we suggest is at your own cost and arrangement.
Where a listing says "free parking included," that means one (1) allocated space, unless stated otherwise.

If parking matters to you, do double-check before you travel. ?️

9. ♿ Accessibility
So there are no surprises at the door: please assume stair access only unless the listing clearly states otherwise (lift, step-free access, etc.).
If accessibility is important for your stay, message us before booking and we'll happily confirm exactly what a specific property offers. We'd always rather get you in the right home from the start.

10. ? Respecting the Home & Neighbours
This is the "someone's home" part, and it matters.

Look after the place as if it were your own — a little care goes a long way, and it keeps our homes lovely for you and the next guest.
? Be mindful of neighbours. Most of our homes share buildings or streets with residents, so please keep noise considerate, especially in the evenings and overnight.
?️ On the way out, pop any rubbish into the correct communal or residential bins — your portal shows you where.
✨ And a gentle note: lived-in homes show minor cosmetic wear now and then — a small mark here or there. It's normal, and never affects the comfort or safety of your stay.


11. ? CCTV & Your Privacy
Some buildings have communal CCTV in shared areas like entrances or car parks. These are run by the building management, not by us. There is never any CCTV inside our properties — your privacy indoors is absolute.

12. ?️ Grade II Listed Buildings
A few of our homes sit in Grade II listed buildings, which are beautiful but come with heritage rules — some features (like certain windows) may be fixed or limited to protect the building. If you need windows that open or specific ventilation, just ask before booking and we'll confirm.

13. ?️ Security Deposit / Stay Protection Fee
Depending on the property, and clearly shown on the listing when you book, one of the following applies:

a refundable security deposit of £350, taken as a pre-authorisation, or
a non-refundable Stay Protection Fee (typically £34.99–£49.99).

What a pre-authorisation actually is: it's not a charge — just a temporary hold that reserves the amount without taking your money. It's released on check-out day after our cleaning and inventory check. Once released, it can take up to 10 days to disappear from your account, depending entirely on your bank's processing times. That part is standard banking, outside our control, and we're not able to speed it up — so please don't worry if it lingers a few days.
How it's taken: as a software-connected Airbnb partner, our deposits and protection fees are taken independently through our own secure payment system rather than through Airbnb, which is permitted for software-connected hosts. The option that applies is always disclosed on the listing before you book. Any damage matter is handled fairly and on the basis of evidence.

14. ? The Terms of Stay (the Short Version)
All guests review and sign our Terms of Stay before check-in — standard practice that keeps things safe, clear and fair for everyone. In short, they cover:

? Guest numbers — the number checking in must match the booking. Extra, unbooked guests may mean the booking is cancelled without refund.
? Care & conduct — treat the home and shared spaces with respect, and bins out on departure.
? Damage — any damage to the property or its contents is charged in line with the signed terms (with evidence, always).
? Keys — keep them safe and return them to the lockbox. Lost keys, key-related call-outs, or keys left inside the property are charged at the recovery cost incurred — typically £150, in line with average locksmith/call-out rates — requested through Airbnb as a valid charge.
? No parties or events — strictly not allowed. Any sign of a party means immediate cancellation without refund.
? Zero tolerance for abuse — aggressive or abusive behaviour toward our team won't be tolerated and may, at our discretion, end the reservation without refund.
✅ Verification — the lead booker completes a quick identity verification.

None of this is meant to feel heavy — it's simply how we keep every home, and every stay, to the standard you'd want.

15. ? If Something Isn't Right
Please tell us as soon as you notice it, so we can put it right while you're still here — that's almost always the quickest path to a happy fix, and our team will troubleshoot with you remotely first.
We work with our own maintenance team, and for anything we can't resolve on the spot we bring in trusted contractors. Occasionally that means timing is led by their availability — but we'll keep you updated the whole way and always work to get it sorted as fast as we can.

16. ? We're Here to Help
Anything at all before or during your stay — just reach out through your Guest Portal. We want you to feel comfortable, confident, and completely at home.
Thanks for reading to the end (most don't!) — now go enjoy your stay. We're really pleased to be hosting you.