The Background
CLS Installations provides labour for solar installation projects, with teams regularly travelling to work away from home.
As the workforce grew, so did the accommodation requirement. CLS needed to house around 50 workers regularly, with requirements potentially scaling to 150 people.
Accommodation therefore represented a significant part of overall project costs — but price couldn’t come at the expense of giving teams somewhere comfortable to stay.
The Challenge
Historically, CLS used a Bulgarian tourism company to arrange accommodation. But a provider focused on tourists wasn’t always suited to the very different needs of travelling workforces.
The service was also expensive, with additional fees adding to project costs.
CLS began looking for a specialist that could help find accommodation specifically for workers. Cost was a major priority because accommodation could have a significant impact on project delivery budgets.
At the same time, the team needed guidance.
“I didn’t really know what I was doing. I felt very supported and guided to solve the problem.”
Never experienced this level
Mark recognised what I needed and guided me towards exactly what I was searching for. The attention and dedication have been exceptional… I've never experienced this level of response from a team before.
Marieta Serdarova, CLS Solar Installers
The Solution
CLS spoke with several accommodation providers before finding Comfy Workers.
The difference became clear quickly.
Comfy Workers listened to the requirements, understood the budget pressures and began returning suitable options. Rather than simply finding the cheapest accommodation available, the focus was on good-quality accommodation at the right price.
Requirements could also be adapted around the workforce. This included single or twin rooms for installation teams, as well as higher-specification accommodation for supervisors.
Once the process started working, CLS stopped looking elsewhere.
“I spoke to three other suppliers, but once things quickly started to work with Comfy Workers, I stopped. It is like when you date and turn to marriage. You have a loyal customer in CLS.”
I felt taken care of from day one
Comfy Workers listened to what we needed and quickly found good-quality accommodation at the right price. The level of dedication from the team is something I haven't experienced elsewhere.
Marieta Serdarova, CLS Solar Installations
The Results
Working with Comfy Workers has helped CLS balance two priorities that can easily conflict: controlling project costs and keeping teams comfortable.
The benefits include:
- Better-value accommodation to support project budgets
- Good-quality houses and rooms that workers enjoy staying in
- Different options for workers and supervisors
- Less time spent searching and managing accommodation
- Support when requirements or problems change
- A responsive team that follows through on what it promises
For CLS, worker wellbeing is increasingly important too. Comfortable accommodation helps teams rest properly when working away and supports productivity on site.
They've earned a loyal customer
I spoke to three other suppliers, but once things started working with Comfy Workers, I stopped looking. They understand what we need, deliver good quality for the price, and they've earned a loyal customer in CLS.
Marieta Serdarova, CLS Solar Installers
The Experience
The biggest differentiator has been the level of service.
CLS described the support as the most dedicated they had experienced from an accommodation provider, with the team taking time to understand what was actually needed rather than simply processing a booking.
When an early booking faced a last-minute complication, Comfy Workers focused on finding a practical solution and ensuring the team could still check in smoothly. When an automated invoicing issue later caused emails to bounce, the team followed up manually to close the loop.
That approach created trust from the start.
“I felt taken care of from day one. It feels like a big family where everyone cares about the customer.”
Mark's support particularly stood out:
“Mark recognised what I needed and guided me towards what I was searching for. I’ve never experienced this level of dedication before.”
For CLS, the result isn't simply cheaper accommodation. It's good-quality accommodation at the right price, backed by a team they trust to get things done.
CLS Solar Installers
Accommodation is a significant project cost for CLS Installations, particularly as its travelling workforce can scale from around 50 to as many as 150 people. Its previous tourism-focused accommodation provider wasn't designed around workforce requirements and added cost. CLS needed a more specialised way to find budget-conscious accommodation without sacrificing comfort and quality.
Comfy Workers listened to CLS's requirements and quickly began sourcing suitable options. Accommodation could be matched to different needs, from good-value rooms and houses for installation teams to higher-specification options for supervisors.
CLS now has a more cost-effective and reliable way to house growing teams while protecting worker comfort. The responsive support was equally important. CLS felt guided through the process from day one, and problems were met with solutions rather than additional friction.
Marieta Serdarova
How Comfy Workers Makes Multi-Site Booking Simple
Everything you need to make the process as seamless as possible.
Step 1: One Point of Contact
No more swapping emails with ten different suppliers. One dedicated account manager understands your firm’s needs, deadlines, and standards.
Step 2: One Invoice, with Purchase Orders
We consolidate all sites into one clear invoice, by project and month. Your finance team spends less time reconciling as each invoice can come with a PO – so they can spend more time on strategic tasks.
Step 3: Worker-Ready Homes Across the UK
Every property meets our Comfy Workers standard. Basics like towels, linen, and Wi‑Fi. Fast check‑ins mean contractors drop their bags and get to work.
Step 4: Built for Teams, Built for Businesses
Flexible financial operations to integrate with your credit terms keep your cash flow healthy. Real‑time reporting in our portal gives you live visibility on spend and who is where.
Comfy Workers vs Booking.com vs Airbnb: Admin Features
We know things happen last minute, criteria changes and project details change, which is ease of use and speed of resolution are so important; here’s comfy Workers compares to other providers.
| Feature | Comfy Workers | Booking.com for Business | Airbnb |
| Brief by email or phone | ✅ Yes — just share team size, dates, location | ❌ Platform login required | ❌ Platform login required |
| One contact for multiple requests | ✅ Single point of contact for all your teams | ⚠️ No centralised account manager | ⚠️ No centralised account manager |
| Amendments without rebooking | ✅ Seamless changes via your account team | ⚠️ Often requires cancellation & new booking | ⚠️ Often requires cancellation & new booking |
| No credit card needed | ✅ Invoice + PO options | ⚠️ Card required for each booking | ⚠️ Card required for each booking |
Admins save hours per month and avoid chasing confirmations - and sometimes, you just need to speak to someone on your side.
