The Background
PSI Global supplies contract and permanent labour across some of the UK’s most demanding industrial and construction projects. Brendan manages payroll, contractor support, and accommodation requirements across 3-4 sites regularly requiring long-term accommodation for multiple teams.
Contractors are often travelling long distances and arriving late at night, after full working days. When accommodation goes wrong, the impact is immediate - and personal.
“If it doesn’t go right, the fallout lands on me. Evening calls, nights, weekends - that’s just a normal working week.”
The Challenge
Historically, PSI sourced accommodation themselves through:
- estate agents
- HMOs
- property companies
- larger private houses
The process was slow, inconsistent, and messy.
Key issues included:
- Variable quality of accommodation
- Long lead times to secure houses
- Problems discovered on arrival, often late at night
- Contractors unable to access properties or missing beds
- No clear route to resolve issues quickly
With up to 50+ contractors in accommodation, this wasn’t sustainable.
The Change
Comfy Workers reached out directly.
Brendan, Team Manager from the Industrial Team, was initially cautious, based on poor experiences with other providers in the past.
But that changed quickly.
“From day one,
it’s been good.”
The Solution
Working with Comfy Workers, PSI moved to a single accommodation partner that understood contractor realities.
Typical requirements included:
- Separate rooms for contractors
- Multiple bathrooms in the property
- Close to site
- Clear budget targets (around £30 per person, per night)
Comfy Workers handled sourcing, coordination, changes, and issue resolution - even at short notice.
The Results
The biggest difference was speed without compromise. This gave confidence that project and workforce mobilisation could be delivered with greater confidence.
- Friday requirements sorted for Monday
- Last-minute requests still delivered to a high standard
- Budget consistently met - often beaten
- Contractors empowered to resolve minor issues directly
- Fewer out-of-hours calls to Brendan and the office team
Accommodation now reflects well on PSI as an employer — rather than becoming a source of frustration.
Speed Doesn’t Compromise Quality
Speed doesn’t compromise quality with Comfy Workers. Even last-minute requests get sorted, budgets are always met, and issues are resolved quickly. It just works well, from minute one.
Brendan, Team Manager – Industrial Team, PSI Global
The Experience
Brendan highlighted the responsiveness of the whole Comfy Workers team and the ease of working relationship.
For PSI, accommodation is no longer a risk area - it’s handled.
“Everyone on the Comfy Worker team is engaged. Daniel, Mike, Marta, Leah - they’re all happy to help, and things get sorted quickly.”
How does Comfy Workers compare to other providers?
Comfy Workers vs Booking.com vs Airbnb: Admin Features
We know things happen last minute, criteria changes and project details change, which is ease of use and speed of resolution are so important; here’s comfy Workers compares to other providers.
| Feature | Comfy Workers | Booking.com for Business | Airbnb |
| Brief by email or phone | ✅ Yes — just share team size, dates, location | ❌ Platform login required | ❌ Platform login required |
| One contact for multiple requests | ✅ Single point of contact for all your teams | ⚠️ No centralised account manager | ⚠️ No centralised account manager |
| Amendments without rebooking | ✅ Seamless changes via your account team | ⚠️ Often requires cancellation & new booking | ⚠️ Often requires cancellation & new booking |
| No credit card needed | ✅ Invoice + PO options | ⚠️ Card required for each booking | ⚠️ Card required for each booking |
Admins save hours per month and avoid chasing confirmations - and sometimes, you just need to speak to someone on your side.
How Comfy Workers Makes Multi-Site Booking Simple
Everything you need to make the process as seamless as possible.
Step 1: One Point of Contact
No more swapping emails with ten different suppliers. One dedicated account manager understands your firm’s needs, deadlines, and standards.
Step 2: One Invoice, with Purchase Orders
We consolidate all sites into one clear invoice, by project and month. Your finance team spends less time reconciling as each invoice can come with a PO – so they can spend more time on strategic tasks.
Step 3: Worker-Ready Homes Across the UK
Every property meets our Comfy Workers standard. Basics like towels, linen, and Wi‑Fi. Fast check‑ins mean contractors drop their bags and get to work.
Step 4: Built for Teams, Built for Businesses
Flexible financial operations to integrate with your credit terms keep your cash flow healthy. Real‑time reporting in our portal gives you live visibility on spend and who is where.
