The Background
Inntel is an independent travel management company supporting corporate clients across the UK. The business manages accommodation and travel logistics for a wide range of projects, from short business trips to longer-term stays for operational teams.
Laura Rogers leads the offline business travel team, which specialises in handling more complex bookings that require a personal touch. These often involve longer stays, specialist requirements, or accommodation that can’t be booked instantly online.
The Challenge
While most bookings are short stays for meetings or events, some projects require accommodation for teams staying weeks or even months at a time.
In these cases, hotels aren’t always the best option. Apartments or larger properties can provide better value and a more suitable environment for longer stays.
However, sourcing these options consistently was difficult.
Key challenges included:
- Finding accommodation that matched client budgets
- Ensuring coverage in the right locations
- Understanding property amenities such as parking and bathroom facilities
- Providing clear options that clients could confidently choose from
Inntel works with other accommodation suppliers, however these were maybe more expensive and less suited to blue-collar or workforce-style requirements.
Simple to Use
I don’t think it could be much easier. The portal is simple to use, turnaround times are quick, and the properties work well for our clients.
Laura Rogers, Head of Business Travel, Inntel, Inntel
The Change
Inntel began working with Comfy Workers as an additional accommodation partner.
The aim was to introduce a supplier that could better support workforce accommodation requirements while maintaining flexibility and competitive pricing.
The Solution
Using the Comfy Workers platform, Inntel can submit accommodation requests and receive suitable options quickly.
The online portal provides clear property information, including:
- Parking availability
- Number of bedrooms and bed configuration
- Number of bathrooms
- Property amenities
- Location relative to site
This makes it easier for the Inntel team to recommend suitable options to their clients.
Once a shortlist is prepared, clients can review and select their preferred accommodation.
Billing is also simplified through the billback process, which integrates easily with the travel management workflow.
Pricing Suits Budget-Conscious Clients
Pricing is well suited to budget-conscious clients and the process is quick and straightforward.
Laura Rogers, Head of Business Travel, Inntel
The Results
The partnership has helped Inntel provide a wider range of suitable accommodation options for projects involving longer stays or workforce teams.
Key benefits include:
- Pricing better aligned with budget-conscious clients
- Clear visibility of property amenities and layouts
- A fast turnaround when sourcing accommodation
- A simple portal that supports the team’s workflow
The ability to present clear, well-matched options supports Inntel in continuing to deliver an excellent service to their clients.
Recommend Properties Confidently
The portal makes it easy to see the key details like parking, bathrooms and location, which helps us recommend properties confidently.
Laura Rogers, Head of Business Travel, Inntel
The Experience
Laura highlighted the ease of working with the Comfy Workers team.
The platform is simple to use, and responses are quick when requests are submitted.
“I don’t think it could be much easier.”
Support has also been proactive when requirements were first established.
“Lauren has been amazing. We had lots of questions at the start and very specific requirements, and she helped guide us through it.”
Issues are handled quickly when they arise, helping the Inntel team maintain a smooth experience for their clients.
Inntel Case Study
Inntel manages accommodation for a wide range of client needs, from short business trips to longer project stays. Whilst hotels work well for short visits, some projects require apartments or houses for teams staying weeks or months at a time. Existing suppliers could be more expensive and not always suited to workforce-style accommodation needs.
By working with Comfy Workers, Inntel gained access to accommodation options better suited to budget-conscious clients. The online portal allows the team to submit requests and receive a shortlist of properties with clear details on amenities, layout, and location.
The benefits Inntel received include competitive pricing for project stays, clear visibility of property features such as parking and bathrooms, a faster turnaround when sourcing accommodation, and a simple process for presenting options to clients
The result is a smoother workflow for the travel team and a wider range of accommodation options for clients.
How Booking and Billing Works
We make it simple.
Step 1: Credit check & account setup
- We’ll review your business profile and confirm eligibility.
- Once approved, we activate either your 30-day terms or trade account.
- We can also enable POs to be mandatory on bookings and invoices to be sent to a central finance team.
Step 2: Brief us
- Tell us where your teams need to be, when, and how many.
- You receive a shortlist of suitable properties.
- Book and manage the bookings in one place.
Step 3: Get a consolidated invoice
- Receive a consolidated invoice for all properties on a booking, by month, with 30 day payment terms.
- Or with a trade account, you receive a monthly statement invoice with clear breakdowns by team, site or project.
Step 4: Track spend
- Get usage reports and monthly statements for your records.
We work as an extension of your finance team, not another supplier that creates chaos.
Comfy Workers vs Booking.com vs Airbnb: Admin Features
We know things happen last minute, criteria changes and project details change, which is ease of use and speed of resolution are so important; here’s comfy Workers compares to other providers.
| Feature | Comfy Workers | Booking.com for Business | Airbnb |
| Brief by email or phone | ✅ Yes — just share team size, dates, location | ❌ Platform login required | ❌ Platform login required |
| One contact for multiple requests | ✅ Single point of contact for all your teams | ⚠️ No centralised account manager | ⚠️ No centralised account manager |
| Amendments without rebooking | ✅ Seamless changes via your account team | ⚠️ Often requires cancellation & new booking | ⚠️ Often requires cancellation & new booking |
| No credit card needed | ✅ Invoice + PO options | ⚠️ Card required for each booking | ⚠️ Card required for each booking |
Admins save hours per month and avoid chasing confirmations - and sometimes, you just need to speak to someone on your side.
